Privacy Policy

Effective Date: March 1, 2026

Welcome to Ninewin Casino. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Financial Data: payment card details, bank account information.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Information

We collect personal data directly from you when you register an account, place bets, make deposits or withdrawals, contact customer support, or otherwise interact with our services. We also collect data automatically through cookies and similar technologies when you use our website.

3. Use of Your Information

We use your personal data for the following purposes:

To provide and manage your account and our services.
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification.
To process payments and transactions.
To communicate with you about your account, transactions, and updates.
To improve our website, products, and services.
To send you marketing communications, where you have consented to receive them.
To detect, prevent, and investigate fraud or other illegal activities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract with you.
Compliance with legal obligations.
Your consent, where required.
Our legitimate interests, such as improving our services and ensuring security.

5. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who perform services on our behalf, such as IT, customer support, and marketing.
Affiliated companies within the Ninewin group.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Your information may be transferred to and processed in countries outside the UK. When we do so, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting or reporting requirements.

9. Your Rights

You have the following rights under UK GDPR:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at the details provided below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookies Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The date at the top indicates when this Privacy Policy was last updated.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Ninewin Casino
123 Gaming Street
London, UK, W1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123